9t99 Privacy Policy
Your personal information is completely safe with us. Read this policy for details on how 9t99 collects, uses, and protects your information.
1. Introduction and Scope
9t99 ("we", "us", or "platform") is an online casino and betting service operated for players in Bangladesh. By using our website 9t99.cam, you agree to the terms described in this privacy policy. This policy explains what information we collect, why we collect it, and how we use and protect it.
9t99 believes that your privacy is a fundamental right. Our goal is to manage your information with complete transparency, so you can enjoy our platform with peace of mind. Your personal information is never sold to third parties.
This privacy policy applies to all services provided by 9t99 — including website browsing, account registration, deposits and withdrawals, gameplay, customer support, and promotional communications.
2. What Information We Collect
9t99 collects only the information that is necessary to provide our services, ensure security, and improve your experience. The information we may collect is described in detail below:
Identity Information
Full name, date of birth, national ID number (where applicable), address, and phone number — required for account verification.
Contact Information
Email address — used for account verification, password resets, transaction confirmations, and promotional messages.
Financial Information
bKash, Nagad, Rocket, and Upay mobile numbers and transaction records — collected for processing deposits and withdrawals.
Technical Information
IP address, browser type, device information, operating system, and login duration — for security monitoring.
Gameplay Information
Betting history, win and loss records, session duration, and preferred game categories — to ensure responsible gaming.
Cookies and Tracking
Session cookies, preference cookies, and analytical cookies — to improve site functionality and personalize the user experience.
3. Purpose of Using Information
9t99 uses your information only for the legitimate purposes listed below. We never use your information for irrelevant or unauthorized purposes.
Service Operations
Your information is used to create and manage your account, verify logins, process deposits and withdrawals, and provide gameplay features. The minimum deposit at 9t99 is ৳500 and the minimum withdrawal is ৳1,000 — every transaction is securely recorded.
Identity Verification and Fraud Prevention
Identity information is verified as part of the KYC (Know Your Customer) process to prevent fake accounts, money laundering, and fraud. This ensures the safety of all players.
Customer Support
Your account information is accessible to our support team to resolve your issues and provide 24/7 live chat support in Bengali.
Promotional Communications
With your permission, information about bonus offers, tournament updates, and special promotions may be sent to you by email. You can request to stop receiving these communications at any time.
Responsible Gaming Monitoring
Your gameplay information is analyzed to identify potentially problematic behavior and to provide responsible gaming tools.
Legal Compliance
Information may be retained to comply with applicable laws and regulations, meet regulatory requirements, and resolve legal disputes.
4. Information Sharing and Disclosure
9t99 does not sell your personal information to third parties. However, certain information may be shared in the limited circumstances listed below:
Service Provider Partners
Only the information necessary to deliver their specific services is shared with payment processors (bKash, Nagad, Rocket, Upay), game software providers, and technology infrastructure partners. These partners are bound by strict confidentiality agreements.
Legal and Regulatory Requirements
Information may be disclosed in response to court orders, government investigations, or requirements under applicable law. In such cases, only the information legally requested will be disclosed — nothing more.
Fraud and Illegal Activity Prevention
Information may be shared with relevant authorities to detect and prevent fraud, money laundering, or other illegal activities.
Business Changes
In the event of a business merger, acquisition, or restructuring, your information may be transferred to a new entity, but the protections under this policy will continue to apply.
Important: Outside of the cases listed above, we do not share any of your information with third parties. Your information will never be sold or rented for marketing or advertising purposes.
5. Data Security Measures
9t99 uses industry-standard technology and practices to keep your information secure. Our security infrastructure is as follows:
- SSL/TLS Encryption: All data transmitted between your browser and our servers is protected with 256-bit SSL encryption. The padlock icon in the address bar confirms that the connection is secure.
- Data Encryption: Sensitive information, particularly passwords and financial details, is stored in encrypted form in our database.
- Access Controls: Only authorized staff who require access for their work can view your information. All access is logged and regularly audited.
- Regular Security Testing: Our systems undergo regular vulnerability scans and penetration testing.
- Firewalls and Intrusion Detection Systems: Advanced technology is used to prevent unauthorized access and cyberattacks.
- Two-Factor Authentication (2FA): Two-factor authentication is available to activate on your account for additional security.
Please keep in mind that no method on the internet is 100% secure. We take every precaution, but we cannot guarantee absolute security. Your own role in securing your account also matters — use a strong password and do not share it with anyone.
6. Cookie Policy
Cookies are small text files stored on your device. 9t99 uses the following types of cookies:
Essential Cookies
These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, store security tokens, and protect form data. Without these cookies, the site cannot function properly.
Preference Cookies
These cookies are used to remember your language preferences, display settings, and other customizations, making each of your visits more convenient.
Analytical Cookies
Anonymous statistics are collected to understand site usage patterns and improve service quality. This information is never linked to your personal identity.
You can manage cookies in your browser settings. However, disabling essential cookies may affect some site functionality.
7. Data Retention Period
9t99 retains your information only for as long as necessary. The retention periods for different types of information are outlined below:
- Account Information: Retained for the duration your account is active, and may be kept for a defined period after account closure to meet legal requirements.
- Financial Transaction Records: Retained long-term in accordance with financial regulations and audit requirements.
- Communication Records: Customer support history and complaint records are retained for a set period to improve service quality.
- Technical Logs: Server logs are retained for a limited time for security monitoring purposes.
Once the retention requirement ends, information is securely deleted or anonymized.
8. Your Rights
As a registered user of 9t99, you have the following rights over your own information:
The right to view what information we hold about you and to request a copy of it.
The right to request correction of any inaccuracies or incomplete data in your information.
The right to request deletion of your information in certain circumstances, subject to legal obligations.
The right to object to the processing of your information for certain purposes, including marketing communications.
The right to request your information in a structured and readable format.
The right to request that processing of your information be temporarily suspended in certain circumstances.
To exercise these rights, contact us via live chat or email. We will respond to your request within a reasonable time.
9. Protection of Minors
9t99 is for persons aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of account registration.
If we become aware that information has been collected from a person under the age of 21, that account and all associated information will be deleted immediately. If you believe that a minor's information is in our system, please contact us immediately.
10. Changes to the Privacy Policy
9t99 may update this privacy policy from time to time. For significant changes, we will take the following steps:
- The updated date on this page will be changed.
- You will be notified by email if there are significant changes.
- Continuing to use the site after changes are made will be taken as consent to the new policy.
We recommend that you visit this page regularly and stay informed about any changes to the policy.
11. Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact us:
For the fastest response, use our 24/7 live chat support. Our Bengali-speaking team is always here for you.
For privacy-related requests, email us at:
[email protected]
We take all privacy-related requests seriously and aim to respond within a reasonable time. Your information is completely safe with us — that is 9t99's commitment.
This privacy policy complements 9t99's Terms and Conditions and Responsible Gaming Policy. For more information, visit our FAQ page.