9t99 Terms and Conditions

Section 01

Eligibility and Age Limit

To create an account and use the services on 9t99, the following conditions must be met:

• You must be at least 21 (twenty-one) years old.
• Online gaming is not legally prohibited in the jurisdiction from which you are accessing.
• You are operating the account in your own name, for yourself — not on behalf of anyone else.
• You have not previously been permanently banned by 9t99.
• You are capable of placing bets comfortably and your current financial situation is stable.

Age Verification

9t99 may at any time request a government-issued ID (national identity card, passport) for age verification. The account may be temporarily suspended until verification is complete. Providing false information will result in account cancellation and balance forfeiture.

Section 02

Account Registration and Management

Each individual may operate only one account. Creating multiple accounts ("multi-accounting") is strictly prohibited and may result in account closure along with forfeiture of all bonuses.

Providing Accurate Information at Registration

At the time of registration you must provide accurate and up-to-date information, including:

• Full legal name (as per national identity card)
• Correct date of birth
• Active email address
• Correct mobile number (used for payments)

If your information changes, notify our support immediately. 9t99 is not responsible for withdrawal delays or account issues caused by incorrect information.

Password and Security

It is your responsibility to keep your account login details confidential. If you suspect unauthorized access, notify us immediately via live chat. All activity on the account will be assumed to be yours unless you can prove otherwise.

Section 03

Deposit and Withdrawal Policy

9t99 supports fast and secure transactions through Bangladesh's popular mobile banking methods.

Accepted Payment Methods

• bKash
• Nagad
• Rocket
• Upay

Withdrawal Terms

• Account verification (KYC) must be completed before submitting a withdrawal request.
• To withdraw winnings from bonuses, specific wagering requirements must be met (see Section 04 for details).
• In the case of suspicious transactions, 9t99 may temporarily hold a withdrawal for additional verification.
• Withdrawals to third-party accounts are not permitted — funds may only be sent to an account in your own name.

Section 04

Bonus and Promotion Terms

Welcome Bonus

9t99 offers new members a 200% bonus on the first deposit up to ৳15,000. The following conditions apply to receive this bonus:

Wagering Requirement Explained

20x wagering means you must wager 20 times the bonus amount before withdrawing. For example: if you deposit ৳5,000 you will receive a ৳10,000 bonus. You must wager a total of ৳200,000 (10,000 × 20) before withdrawing.

General Bonus Terms

• Each bonus offer has its own validity period. Unused bonuses expire at the end of that period.
• Multiple bonuses cannot be active at the same time unless the offer explicitly states otherwise.
• Bonuses must be fulfilled not through real-money bets alone, but through bets placed in specific game categories — this will be stated in each offer.
• If evidence of bonus abuse or manipulation is found, the bonus and associated winnings will be forfeited.
• 9t99 reserves the right to modify or withdraw any bonus offer.

VIP Program

9t99 VIP membership is divided into three tiers:

• Bronze: Weekly cashback of up to 0.4%.
• Silver: Weekly cashback of up to 0.8% and enhanced benefits.
• Gold: Weekly cashback of up to 1.2%, priority support and exclusive offers.

Advancement to a VIP tier depends on your overall activity and loyalty on the platform. Cashback will be applied automatically each week.

Section 05

Fair Play Policy

9t99 is committed to ensuring a fair, transparent and secure gaming environment for all players. All our games are operated through reliable game providers and use a Random Number Generator (RNG).

Game Fairness

• All game outcomes are determined through RNG technology, which is completely unbiased.
• 9t99 does not predetermine or manipulate any game outcome.
• Each bet outcome is independent and does not depend on previous bets.

Game Responsibility

Players should understand the rules of a game thoroughly before starting. If a game session is interrupted due to a power cut or loss of internet connection, 9t99 will make every effort to restore the normal outcome, though in some situations this may not be possible.

Section 06

Prohibited Activities

The following activities are strictly prohibited on the 9t99 platform. Violating these rules may result in permanent account closure and forfeiture of deposits and winnings:

Anti-Money Laundering Policy (AML)

9t99 is firmly committed to preventing money laundering. We investigate suspicious transactions and reserve the right to notify relevant authorities when necessary. Additional documentation may be requested for large deposits or withdrawals.

Section 07

Data Privacy

The protection of your personal data is very important to us. For details, please read our Privacy Policy page.

Data Collection and Use

9t99 may collect the following types of information from you:

• Registration Information: Name, email, date of birth, mobile number
• Verification Information: Identity document, proof of address
• Transaction Information: Deposit and withdrawal history
• Gaming Information: Game history and activity logs
• Device Information: IP address, browser type (for security purposes)

This information is used for account management, security assurance, legal compliance and service improvement. We do not sell your personal information to third parties.

SSL Encryption Data Protection Not Sold to Third Parties

Section 08

Responsible Gaming

9t99 believes that gaming should be an enjoyable form of entertainment, not a problem. We encourage all players to play responsibly.

Protective Tools

9t99 offers players the following protective options:

• Deposit Limit: Set a maximum daily, weekly, or monthly deposit limit.
• Bet Limit: Control the total amount wagered within a specific time period.
• Self-Exclusion: Voluntarily deactivate your account for a set period of time.
• Reality Check: Set reminders to take regular breaks.

If you need help, visit our Responsible Gaming page or contact our 24/7 live chat. Our team is always ready to assist you in Bengali.

Age Restriction: Use of this platform is strictly prohibited for anyone under the age of 21.

Section 09

Account Suspension & Closure

Closure by the User

You can request account closure at any time by contacting our support. Please withdraw any valid balance before closing your account. Balances with pending bonuses or unfulfilled wagering requirements may be forfeited.

Action by 9t99

9t99 may temporarily suspend or permanently close an account in the following circumstances:

• Violation of any provision of these terms
• Providing false information or identity fraud
• Bonus abuse or fraudulent activity
• Suspicious financial activity
• Extended inactivity on the account (more than 12 months)
• Court order or legal obligation

Inactive Accounts

An account will be considered inactive if there are no transactions for 12 consecutive months. A maintenance fee may apply to inactive accounts each month, and this will always be stated in the applicable offer.

Section 10

Limitation of Liability

9t99 always strives to operate a safe and reliable platform. However, our liability is limited in the following matters:

• If a game is interrupted due to loss of internet connection or device failure.
• If the service of a third-party payment provider (bKash, Nagad, etc.) is disrupted.
• Force majeure events — such as natural disasters, cyberattacks, or government directives.
• If account information is leaked due to your own negligence.

9t99 is not liable under any circumstances for indirect, incidental, or consequential damages. Our maximum liability is limited to the actual balance currently in your account.

Section 11

Dispute Resolution

If you have a disagreement or complaint about any matter, please contact our customer support first. We take every complaint seriously.

Complaint Submission Process

1. Contact us via live chat or email with a detailed description of the issue.
2. Our support team will provide an initial response within 48 hours.
3. Complex matters may require additional time for further investigation.
4. The final decision will be communicated by email.

Legal Framework

These terms and any relationship between 9t99 and the user will be governed by applicable international online gaming regulations. Both parties will attempt to resolve disputes through negotiation before pursuing resolution through the courts.

Section 12

Contact & Support

If you have any questions about these terms and conditions or need assistance, please contact us:

Last updated: January 2026. 9t99 reserves the right to change these terms at any time without prior notice. Continued use of the platform after any changes will be considered acceptance of the new terms.